For ShipmentPackage
Each order will come with Tiffany & Co packing,including Box,Gift bag,Blue pouchand Polishing Cloth.
Delivery times
vary depending on the country of destination.Generally,it takes around 7 to 11 days to US and Canada,around one week to UK,around 9-15days to other countries.
We will do our every efforts to make sure you receive the parcel in time but we are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
Note:In rare case,you may received wrong item or missing item,in this case,we need the official proof from the post office to proceed.So please make sure you check the package very carefully when you signed your name.
Important:If need the update status of your order,you can login your account to check.
Shipment charges
No matter how many items you purchase per transaction, We only charge $9.99 per order.We offer FREE shipping for any order over $120.
Online Shipment Tracking
The shipping of the items is online traceable. We will send you the shipping tracking information after sent out your order.
All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by customs, but the recipient will be fully responsible for the charges if there is any. All Parcels will be hold for picking up if it can not be singed or delivered.The risk of loss would be passed to you if you made any mistakes of shipping address when filling out the purchase forms.
At this site ,we work very hard to ensure that each and every item we ship is of the absolute best quality available.
For customer service purpose,we have developed below return and exchange policy.
Noted:If need to cancel the order before,all subject to the final confirmation by Email from our customer service;Please note that 5% customer serive will be deducted by Bank if you choose Credit card payment. For ReturnAll returns are only allowed for the items which have quality issue and must be postmarked within 7 days of delivery and must be in its original conditions.
Buyer is responsible for the shipping charges to return. If for refund,US$15 shipment fee and handling fee for initial shipment will be deducted from refund account,we don't charge restocking fee.
Please allow few days for us to proceed the refund after receive your return item.
If the item you ordered out of stock and not like any other item for replacement then you will get a full refund.Please note that after finished the payment,the order can't cancel.
Please contact us before return for the return address and return code.
Please send back the returns by secure courier company, we will not be responsible for any lose/custom issue that occured in the return shipment.
For ExchangeExchanges are only allowed for the items which have quality issue.Please return the exchange item within 7days of receipt,in its original packing(including all items that come with the initial package).
Buyer is responsible for the shipping charges to return.
All return items can only exchange for equal price jewerly.
Please note that exchange item will be sent out only after we have receive your return item.
Please contact us at first for the return address and return code.
Please send back the returns by secure courier company, we will not be responsible for any lose/custom issue that occured in the return shipment.
Please be aware that we are always here to help whatever happens. Just email us and we will attend to any matter and work together with you to resolve it.
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